Troubleshooting

From Documentation

Welcome to the Functional Software troubleshooter. This section is aimed at allowing our customers a level of self-diagnosis of common problems. If the answer you are looking for is not in the list below, please feel free to enter a support call in our tracker, located at http://support.fs.com.au.

Up to Date?

Functional Software recommends that your software be kept as up to date as possible. You can check what version of our software is the latest by visiting the GA Release List.

To find out which version of a given piece of software you are currently running, start up COSManger (through Xgui or PCgui).

Then:

Config - > COSManager config - > Applications

This will present you with a list of all the products that are currently installed on that machine, along with the version numbers.

To find out what version of a Sentinel3G Knowledge Base you are currently using:

Config - > sentinel3G Config

Then:

Tables -> Knowledge Bases